Wholesale Application

Policies and Procedures

I appreciate your interest in our wholesale program.

Please fill in the appropriate fields, and we will review your application.  Coffee is excellent fresh, and our preference is to package and ship our coffee as whole beans at least twice per month.  We recognize the nature and seasonality of the retail and hospitality industries and are flexible on our timeframes regarding purchases.  Underperforming accounts may be switched to a retail account but we would be more than happy to reconsider if you feel your circumstances have changed.

1. Pricing:  Pricing is based on volume starting at a competitive market rate for small-batch roasted organic coffee.  Once your application is complete our prices will be available.  Additional discounts will be available with volume.  Pricing is reflected accurately in the cart.  In some cases products are not discounted until 4 or 8 items are added to the cart.  Please be aware that it is your responsibility to check the per-item cost in the cart.  By checking out you confirm that you are satisfied with the per/product pricing.  In some cases, the per/product price is shown as the lowest possible price when the minimum order is met.  You can still purchase products in quantities below the minimum discount threshold but you will be charged retail prices.  So please check your cart before checking out.
2. Coffee Selection: All of our coffees are seasonal to ensure that we bring you the best possible products; therefore, selection and availability may vary from time to time and pricing is subject to change.  Prices are available when you are logged in at ungroundedcoffee.com
3. Whole Bean vs Ground:   We recommend grinding coffee at the time of use.  We understand that it is difficult under some circumstances to sell retail coffee as whole bean.  "Ground" coffee is ground for Drip/Filter coffee makers.
4. Lead Time: The lead time for an order can be up to two business days. Special order coffees not on our website and any retail coffee equipment may take up to two weeks to procure. Specially packaged coffee, such as retail-sized 2oz-4oz packets, may take up to an additional two days to produce. Any other special order items may also incur an additional order time.
5. Payment Terms: A valid credit card is required for the opening order; subsequent orders may be placed with payment terms of Credit Card, COD. If you are a member of a wholesale group that is in current good standing, pre-payment may be waived and payment terms of 7 days, 15 days, or 21 days may be requested.  Past due invoices and concurrent charges for payments not received by the due date we reserve the right to add a 2.5% interest on all overdue invoices. Subsequent or current orders may be held until the balance is cleared. A penalty of $25 will be applied for bounced checks or insufficient funds to a subsequent invoice.
6. Account: We reserve the right to revoke your wholesale account status.  We will work with you to avoid this as it is our goal to keep all accounts in good standing.
7. Shipping: ​

• USPS Priority Mail: Unless otherwise requested, all orders will ship via USPS Priority Mail, and charges will be passed on to the customer. Expedited shipping is available and charges will be passed on to the customer.
• FREE SHIPPING: This does not apply to wholesale orders!  You will be charged shipping even if you choose free shipping at checkout.  Shipping will be applied retrospectively.
• Order Cutoff: Most orders placed before 12 pm EST will be roasted that day and shipped the same day if possible (see Lead Time for special order shipping policies). Orders placed after 12 pm are on a best efforts basis. Orders placed after 12 pm on Friday will most likely be shipped on the following business day.
• Holiday Schedule: We run on USPS’s schedule, Here is their holiday schedule.
• Backorders: A separate invoice will be issued for all back-ordered items. Once products become available, backorders will automatically ship USPS Priority free of charge.
• Local Pickup:  There is a 24-48 hour turnaround for local pick up.  Orders may be picked up during our regular business hours.