Contract Details | Policies and ProceduresThank you for your interest in our wholesale program. Please fill in the applicable fields and we will review your application. Our goal is to be as inclusive as possible and most applications are accepted. Preferably you require an average of at least 12lbs per month. Coffee is best consumed fresh and our preference is to package and ship our coffee as whole bean at least twice per month. We recognize the nature and seasonality of the retail and hospitality industries and are therefore flexible on our timeframes regarding purchases. Underperforming accounts may be switched to retail but we would be more than happy to reconsider if you feel your circumstances have changed. - Pricing: Pricing is based on volume starting at a competitive market rate for small batch roasted organic coffee. Once your application is complete our prices will be available. Aditional discounts will be available with volume.
- Coffee Selection: All of our coffees are seasonal to ensure that we bring you the best possible products; therefore, selection and availability may vary from time to time and pricing is subject to change. The Price List serves as a guideline of our offerings.
- Whole Bean vs Ground: We recommend grinding coffee at the time of use. We understand that it is difficult under some circumstances to sell retail coffee as whole bean. "Ground" coffee is ground for Drip/Filter coffee makers.
- Lead Time: The lead time for an order can be up to two business days. Special order Coffees not on our website and any retail coffee equipment may take up to two weeks to procure. Specially packaged Coffee, such as retail sized 2oz-4oz packets, may take up to an additional two days to produce. Any other special order items may also incur an additional order time.
- Payment Terms: A valid credit card is required for the opening order; subsequent orders may be placed with payment terms of Credit Card, COD. If you are a member of a wholesale group that is in current good standing, pre-payment may be waived and payment terms of 7 days, 15 days or 21 days may be requested. Past due invoices and concurrent charges for payments not received by the due date we reserve the right to add a 2.5% interest on all overdue invoices. Subsequent or current orders may be held until the balance is cleared. A penalty of $25 will be applied for bounced checks or insufficient funds to a subsequent invoice.
- Account: We reserve the right to revoke your wholesale account status. We will work with you to avoid this as it is our goal to keep all acounts in good standing.
- Shipping:
- USPS Priority Mail: Unless otherwise requested, all orders will ship via USPS Priority Mail and charges will be passed on to the customer. Expedited shipping is available and charges will be passed on to the customer.
- Order Cutoff: Most orders placed before 12pm EST will be roasted that day and shipped the same day if possible (see Lead Time for special order shipping policies). Orders placed after 12pm is on a best efforts basis. Orders placed after 12pm on Friday will most likely be shipped on the following business day.
- Holiday Schedule: We run on USPS’s schedule, Here is their holiday schedule.
- Backorders: A separate invoice will be issued for all back ordered items. Once products become available, backorders will automatically ship USPS Priority free of charge.
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